Website Review: Buying Online from

October 23, 2008 at 12:46 pm 10 comments


I never thought that I would ever have bought anything from the Bottega Verde website. They have a shop in my town, so I didn’t really want to order online and having to pay shipping fees (€5,9) as well when I can just go to the store. I just visited their website because I wanted to subscribe to their email newsletter, so that I would always be up-to-date with their latest collections, sales and offers. After I subscribed, I got an email saying they would give me free shipping on my first order online (usually you get free shipping if you spend more than €30). Please note that if you pay by credit card, shipping is completely free. If, however, you choose to pay by COD, then you still have to pay a €1,90 fee. Unfortunately, they only deliver to Italy. I had a look on their website and saw they had lots of products on offer, so I decided to place an order for some products that were on sale.

Placing an order is easy, just register to the website and follow the instructions. Bottega Verde has a minimum order of €20, but with many products on offer, you can get quite a lot of stuff for that money. In addition, there almost always already is a free full size product in your shopping cart (sometimes you need to spend more than €35 to be entitled to free products, but usually the minimum order is enough to get a freebie). After I placed my order, I received an email with the confirmation and a discount to get 5% off my next online order.

Up to this point, I was pretty happy with my order. Afterall, who doesn’t like sales and freebies? The next day though, I got a phonecall from Bottega Verde. I thought there was some problem with my order or something like that. Instead, they asked me if I wanted to buy some of their products that were on sale!! I told them that I didn’t need anything else at that moment but they were rather insisting. I also hated the fact that they called in the first place. If I have just placed an order from their website, then I obviously saw what was an offer and if I didn’t buy anything else, that obviously means I wasn’t interested in those products, so why call? That actually made me want not to buy from their website ever again. And even though I haven’t ordered anything in months, I’m still getting calls from them every now and again!! I actually stopped answering their calls but they don’t seem to get the message and keep insisting!

In addition, the package took ages to arrive. It says on the website that delivery takes about two weeks, but I actually had to wait about a month to get my stuff. I understand that having placed an order a couple of weeks before Easter delivery may take a bit more, but I ordered some stuff from two UK website the day after I bought from Bottega Verde and they only took 8-10 days to arrive, so they really have no excuse! Surely shipping within a country should take a lot less time than shipping from abroad!

And if that wasn’t enough, two of the creams I bought were only half full! No wonder they were on sale! I also bought a mask and that tube was full. The product turned out to be pretty good as well.  But from now on, I’ll only buy from the shop, that way I can make sure the products are full and can use them straight away.

Overall, I was really disappointed with their service and I would never buy from their website ever again. They have lots of products on sale, discounts and freebies but delivery takes ages and not all the products on sale are full. In addition, you can get calls from people that work at Bottega Verde to try and make you buy more stuff.

Rating: 1/5

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  • 1. Anastasia  |  October 23, 2008 at 3:54 pm

    Next time they call, pick up, and politely explain that you don’t want to place any more orders at this time, and you’d like them to remove your number from their calling list. If they refuse (they’re not allowed to) threaten to report them to an independent ombudsman.

    If you ask them to remove your number from the calling list and not to call again, they have to comply. If they then call again after you’ve asked them to do so, they can get into serious trouble.

    I always get people to take my number off their lists or stop e-mail subscriptions I don’t want, there’s no reason to put up with spam! Obviously if you want to order something, you’ll order it, you don’t need prompting.

  • 2. Anastasia  |  October 23, 2008 at 5:10 pm

    Oh Gio! The Beauty From The Earth Halloween contest voting is up, please vote for me :O I’m number 6 <3

    And tell everyone else to vote for meeeee e_e

  • 3. Cinthia  |  October 23, 2008 at 7:16 pm

    You should have asked to speak to their supervisor/manager and request to be removed from their calling list. That surely is annoying. I’ve never heard of any company that have done that. It sounds more like a desperate sales tactic to me.

    I’m sorry for your bad experience and thank you for sharing it so we could avoid it :)

  • 4. Lydia  |  October 23, 2008 at 9:33 pm

    Oh my god! That sucks! I can’t believe they would be so pushy :0

  • 5. Jessica Dee  |  October 24, 2008 at 3:18 am

    ohh hunn…sorry about ur bad experience! That’s why I hate ordering things online, you really never know what your gonna get. LOL SOOo i like to keep it safe and know what Im dealing with straight away at the store.

  • 6. beautifulwithbrains  |  October 24, 2008 at 1:28 pm

    Anastasia & Cinthia: thanks for your advice, I will definitely do that next time they call. Not answering the phone is so much easier but this has to stop, it’s driving me mad!
    Anastasia, I’ve already voted and I’m gonna post the link on the blog later.

    Lydia: I couldn’t believ it itehr! I hate pushy people, don’t they realise they’re just driving customers away?

    Jessica: thanks hun. I know what you mean, buying from the store is a lot better! Unfortunately not many brands are available here so I don’t have any choice but buying online most of the time. But I’m never again buying something I can find in shops here.

  • 7. Anastasia  |  October 24, 2008 at 3:39 pm

    I hate it when people are so pushy. I also hate it when charities try to make you sign up for a direct debit – I’m all for charity and give money individually to people etc, but I’m not signing a bank contract for it. If a direct debit bounces you get charged £20 by the bank!

    I’ve signed petitions before to help only to then get calls trying to strong-arm me into an donation. I’ve even had to say “Sorry but I feel like I’m being pressured” on the phone to someone to make them back off, since I’m not very good at saying no to people and I could never just hang up >.<

  • 8. beautifulwithbrains  |  October 24, 2008 at 6:58 pm

    I know what you mean, I can’t say no either so that’s way I don’t answer when the Bottega Verde people call, it’s easier. And I’m scared I’m gonna lose my temper with the person I speak too cos it’s not their fault, it’s their boss that tells them to be so pushy!

    I’m sorry you have to deal with that, it’s awful when charities do it, that’s not the right way to help people. And it makes you wonder if the money will really go to charity. I’v never heard any of those problems but people often stop me in the street asking for money for charity and give you a small gift in return and they’re so pushy! They just won’t go away! I’m all for supporting charities but I don’t like to give money if I don’t know where it is going.

  • 9. silvia  |  December 22, 2008 at 9:24 am

    nesecitamos ordenar en estados unidos

  • 10. beautifulwithbrains  |  December 22, 2008 at 1:49 pm

    Hello Silvia. Unfortunately the webiste doesn’t deliver to the USA, but you can always email them and ask where you can get their products. Or if you know anyone in Italy or Spain, maybe they can buy the stuff for you. :)


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